Mumbai, August 4, 2025: Xtelify, a fully-owned subsidiary of Bharti Airtel, today announced the launch of ‘Airtel Cloud’ – a sovereign, telco-grade cloud platform built in India to accelerate digital transformation for enterprises. Engineered to handle 140 crore transactions per minute, Airtel Cloud delivers IaaS, PaaS, advanced connectivity, Gen-AI provisioning, and promises up to 40% cost optimisation for Indian businesses. Hosted on next-generation sustainable data centres, it ensures secure migration, effortless scalability, and complete data sovereignty with no vendor lock-ins.
Xtelify also introduced an AI-powered software platform to help telecom operators worldwide streamline operations, boost efficiency, and elevate customer experiences.
Strategic Global Partnerships:
- Singtel (Singapore): Implementing Xtelify Work for AI-driven field productivity, fleet optimisation, and governance.
- Globe Telecom (Philippines): Deploying Xtelify Serve for omni-channel service assurance and intelligent process automation.
- Airtel Africa: Rolling out Data Engine, Work & IQ to empower 150K field staff across 14 countries with actionable insights and real-time customer engagement tools.
Gopal Vittal, Vice Chairman & MD, Bharti Airtel, said: “We are proud to bring our world-class, home-grown Airtel Cloud and AI solutions to enterprises in India and telcos globally. With guaranteed sovereignty and unmatched scale, we enable businesses to innovate faster, scale smarter, and remain secure.”
Ng Tian Chong, CEO – Singtel Singapore said: “We are always looking for ways to better equip our field engineers so we can deliver the best possible experiences to our customers. This platform enables us to reimagine our workflows with AI at the core, improving both efficiency and customer service. By optimising dispatch and resource management, our engineers can reach customers more quickly, resolve issues with greater accuracy and reduce our overall carbon footprint. We’re also able to enhance productivity, strengthen governance, and ultimately deliver more value to our customers.”
Carl Cruz, President and CEO – Globe Telecom said, “At Globe, our North Star has always been our deep desire to help uplift the lives of Filipinos by creating meaningful, reliable, and human-centered experiences. This partnership with Airtel and Xtelify is a bold step forward in that aspiration, empowering us to serve our customers with greater empathy, intelligence, and speed. By integrating Xtelify’s AI-powered Case Management Platform into our operations, we bring to life our commitment to best-in-class service across every journey, from the first touchpoint to final resolution. This transformation enables a more seamless and transparent experience for our customers, where concerns are addressed with clarity, accountability, and genuine care.”
“We are proud to collaborate with Airtel and Xtelify, two like-minded partners equally committed to raising the bar for customer experience globally. Together, we are not just launching a platform, we are building a new standard for service excellence, one that helps bring our shared vision of a more admired and more customer-centric telco to life”, Cruz added.
“We are excited to have Xtelify as a core technology partner, enabling us to deliver meaningful digital advancements and enriching the lives of millions across Africa,” said Jacques Barkhuizen, Group Chief Information Officer – Airtel Africa.
For more information: www.xtelify.com
