Bhubaneswar, 22 August 2025: Tata Power–led Odisha discoms: TP Central Odisha Distribution Ltd. (TPCODL), TP Southern Odisha Distribution Ltd. (TPSODL), TP Northern Odisha Distribution Ltd. (TPNODL), and TP Western Odisha Distribution Ltd. (TPWODL), are rapidly redefining the way electricity consumers engage with their service providers. By building a vast network of digital platforms, customer service centres, rural engagement initiatives, and community-driven models, the discoms are making electricity services more accessible, transparent, and consumer-centric for nearly 10 million customers across the state.
Over the last five years, the discoms have introduced a host of technology-led customer solutions to ensure electricity services are available anytime, anywhere. Consumers can now inquire about new connections with a simple missed call and apply online, eliminating paperwork and office visits. Strengthening digital engagement further, the My Tata Power App has become a single-window platform for payments, service requests, billing history, and real-time updates.
At the same time, Tata Power has significantly invested in physical touchpoints to support consumers across urban and rural Odisha. Nearly 60 customer care centres have been set up, backed by a 24×7 call centre for real-time support. Camps and Redressal Forums have been organised at multiple locations to ensure customer grievances are addressed effectively. Consumers also have access to WhatsApp helplines, email, the My Tata Power App, and the state’s Mo Bidyut portal. The newly introduced missed call service for outage reporting enables instant complaint registration. A dedicated number has also been set up for reporting and addressing power theft. Adoption of digital services is being promoted through e-bills on WhatsApp and digital payment rebates, making payments convenient and cost-effective.
To strengthen last-mile connectivity in rural areas, nearly 3000 Fuse Call Centres (FCCs) and Bidyut Seva Kendras (Anubhav Kendras) have been established, each covering around 40 sq. km. These centres act as one-stop service hubs where consumers can pay bills, lodge complaints, and request new connections without travelling long distances. The rollout of FCC 2.0 mobile application has further enhanced efficiency by enabling faster complaint resolution, real-time field deployment, and SMS/call-back features during peak hours.
By combining digital-first innovations with strong on-ground presence, Tata Power has built one of India’s most consumer-centric electricity distribution frameworks. From missed call services and mobile apps to rural service kiosks and women-led outreach, Odisha’s power distribution ecosystem is being redefined to align with the state’s aspirations of reliability, inclusivity, and sustainability.
As electricity consumption continues to grow, Tata Power led Odisha discoms remain committed to building a future-ready grid while keeping customer service at the heart of their operations.
