TPCODL invites customers to verify the accuracy of smart meters; sets up display for public across 20 Customer Care Centres

Bhubaneswar, January 16, 2026: TP Central Odisha Distribution Limited (TPCODL), the electricity distribution utility serving Central Odisha, today reiterated that smart meters being deployed across its distribution area function on the same metering principles as conventional meters and record electricity consumption with the same accuracy. To enable consumers to verify this for themselves, the utility has set up live display arrangements of smart meters and conventional meters at 20 Customer Care Centres (CCCs), where the public is invited to view and compare the functioning of smart meters and conventional meters side by side.

The utility stated that smart meters do not alter or inflate electricity consumption and that there is no difference in the way electricity usage is measured by smart meters as compared to conventional meters. Billing continues to be based strictly on actual consumption recorded by the meter, supported by automated checks and validation processes.
As part of its commitment to transparency and consumer confidence, TPCODL has invited consumers, resident welfare associations and members of the media to visit the designated Customer Care Centres and observe meter readings, displayed parameters and consumption behaviour in real time. The display setup allows visitors to independently see that both smart and conventional meters run identically in terms of consumption measurement.

TPCODL also assured that every smart meter installed at a customer premises undergoes five layers of mandatory testing to ensure accuracy, safety and reliability before installation. These meters are manufactured and calibrated by reputed manufacturers in accordance with applicable Indian Standards and are tested on fully automated test benches at NABL-accredited laboratories of electricity distribution companies. The five tests include the Accuracy Test, No-Load Test, Meter Constant Test, Display Test and Communication Test, which together ensure precise measurement of electricity consumption, correct meter functioning and reliable data communication.

The utility added that it will continue community outreach and awareness initiatives to ensure consumers have access to authentic information and responsive platforms to address queries and concerns related to smart metering.

For details on the nearest Customer Care Centre and support information, customers may visit there nearest division office between 9.30-5.30 PM from Monday to Friday: