Bhubaneswar : HDFC ERGO General Insurance Company, India’s leading private sector general insurer, today reiterated its commitment to Odisha by announcing its plans to boost health insurance adoption inthe state.
Odisha being one of the key markets for the insurer, HDFC ERGO has a strong presence in the state with a network of over 35 branches and Digital Offices as well, which are insurance distribution and service points of the Company facilitating insurance inclusion across remote locations of the country. For the current financial year, till H1FY25, the insurer has settled 1,600+health claims worth Rs. 9+crores in Odisha.
Parthanil Ghosh, Director and Chief Business Officer, HDFC ERGO said, “Guided by the regulator’s vision of ‘Insurance for All’ by 2047, at HDFC ERGO, we are focussing on three pillars of ‘Awareness, Availability and Accessibility’ to drive insurance awareness till the last mile.Odisha is an important state for us, within which Bhubaneshwar is an important location. and we are deeply invested in providing our customers with the best possible service. As one of the leading general insurers in India, we are cognizant of the low awareness levels of health insurance in our countryand are committed to increase awareness and importance of insurance.Along with our branch network, we have also a fair presence across the state through our Digital Offices and ~1700 insurance advisors, thus reiterating our commitment to drive insurance inclusion across various cities and towns.”
With customer centricity at its core, HDFC ERGO has created an ecosystem through Here app, aunique insurance led ecosystem which aims to address consumers’ concerns towards health and mobility and provides convenience and an access to save cost of their daily expenses on healthcare and motor vehicles. This path-breaking initiative by the insurer is a trend setter in the insurance industry on the way insurer can leverage technology to become a part of the everyday lives of the customers and enhance the trust between the insurers and the customers.
To facilitate convenience during their times of need, HDFC ERGO has launched some unique initiatives for its customers. The introduction of ‘Early Discharge from Hospitals’ offers seamless discharge process for cashless hospitalisation, where customers need not wait for long approval procedures during their discharge, and can be released as soon as the hospital signs the discharge summary for patients undergoing cashless hospitalisation. Currently this facility is available in ~1900hospitals across India, including 19 hospitals in Odisha. Further, during last financial year, the company also introduced ‘Pre-approved cashless facility’ for all chronic patients. Under this initiative the patients undergoing cashless hospitalisation for chronic diseases like chemotherapy, dialysis and radiotherapy can avail single approval to avail cashless hospitalisation for multiple times for the same ailment at the same health care facility
Further, HDFC ERGO hasintroduced several innovative technologies into its processes, which enables the insurer to address the needs of the customers in faster and more efficient way. Currently, HDFC ERGO settlesits health insurance claims within 38 mins (preauthorised) and its average Turn Around Time for its reimbursement claims is 2.4 days, as compared to the regulator’s mandate of settling reimbursement claims within 30 days.
Also, as a committed stakeholder to make health insurance accessible to large demographics of India, HDFC ERGO is the first insurer to process IRDAI’s recent initiative of settling a health claim through the National Health Claims Exchange (NHCX) platform.
