Tata Power led Odisha Discoms redefine Power Distribution with Technology, Trust and Transformation
Bhubaneswar, 3 September 2025: Tata Power led Odisha discoms are redefining the power distribution landscape in India by leveraging cutting-edge technology, building consumer trust, and driving large-scale transformation across the state. Serving nearly ten million consumers, the four utilities: TPCODL, TPWODL, TPSODL, and TPNODL have emerged as a model of reliable and consumer-centric power supply.
Technology has been at the heart of this transformation. A key milestone in Odisha’s power journey is the Power Distribution Technology Centre (PDTC), the state’s first-of-its-kind nerve centre that manages the entire power distribution network from a single hub. The PDTC integrates SCADA systems, GIS-based network mapping, and automated outage management, enabling real-time monitoring, rapid fault detection, and proactive maintenance across urban and rural areas. Digital platforms such as mobile apps, WhatsApp services, and missed-call helplines have further empowered consumers to access services conveniently. Together, these technology- driven initiatives have contributed to these discoms earning A+ rankings in annual performance assessment by the Ministry of Power two years in a row, reflecting their excellence in service and operational management.
This technological shift has been complemented by a strong focus on operational excellence, which has built trust among consumers. In the past three years, AT&C losses have been reduced by nearly 11 percent, improving both financial sustainability and efficiency. Billing and collection efficiency has crossed 99 percent in several divisions, ensuring steady cash flows that are being reinvested into network upgrades. Capital expenditure of ₹5,986 crore during this period has modernized substations, feeders, and underground cabling, resulting in greater supply reliability and enhanced safety. Regular energy audits and protection system upgrades further reinforce accountability and resilience in operations.
At the same time, consumer satisfaction remains central to this transformation journey. The average time for new connections has been reduced by 40 percent through simplified digital processes. While consumer grievances are now resolved within stipulated timelines thanks to strengthened rural customer care centres and 24×7 helplines.
Beyond power supply, CSR programs have benefitted more than 25 lakhs+ people annually through health camps, education initiatives, employability programs and entrepreneurship development. A motivated and well-trained workforce, nurtured through regular engagement surveys and skill-building programs, ensures consumers experience service excellence at every touchpoint.
With a clear focus on Technology, Trust, and Transformation, Tata Power led Odisha discoms are not only powering homes and businesses but also enabling inclusive growth and supporting India’s clean energy transition.
